Senior Product Manager

We are seeking a Senior Product Manager to transform complex payment challenges into elegant API and SaaS solutions that drive tangible impact for our merchants and partners. You will be dedicated to understanding the needs of developers, merchants, and stakeholders, ensuring every product decision aligns with their goals and enhances their experience.

Why PayJunction?

PayJunction is relentless and emphatic about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.  

Your success is our success. 

Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great payment systems.  If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, NY.   

Mission

Our mission at PayJunction's Product Department is to drive relentless innovation and deliver customer-centric payment solutions. Through in-depth research, collaboration, and a deep understanding of market and user needs, we continuously challenge the status quo. We strive not only to meet industry standards but to set them, ensuring every transaction is efficient, transparent, and built on trust, all while delivering unparalleled value to our clients and partners.

Vision

To lead the frontier of payment innovation, continuously challenging and reshaping industry norms. We envision a future where our disruptive solutions not only redefine transaction experiences but also set the global standard for what's next in payment technology.

Responsibilities

• Manage Product Lifecycle: Oversee the complete lifecycle of products, including the introduction of new features and the phasing out of outdated ones, ensuring continuous alignment with organizational goals.
• Develop and Maintain Product Roadmap: Publish and manage a detailed product roadmap in a centralized location, ensuring it is signed off by all stakeholders and updated regularly to reflect strategic priorities.
• Backlog Prioritization: Maintain a clear, prioritized backlog with actionable user stories and acceptance criteria, ensuring alignment with sprint objectives and organizational OKRs.
• Create Detailed PRDs: Develop comprehensive Product Requirement Documents (PRDs) that enable engineering and design teams to execute projects effectively and without ambiguity.
• Track and Report Product Performance: Measure the success of product initiatives using defined success metrics and provide regular performance reports to leadership and teams.
• Collaborate on API Design: Partner with engineering teams to design and document APIs that are scalable, consistent, and aligned with product goals.
• Support Marketing Efforts: Work with the marketing team to develop product positioning, messaging, and go-to-market strategies that drive adoption and revenue growth.
• Ensure Compliance: Ensure all products meet necessary regulatory and compliance standards, such as PCI, CCPA, and HIPAA, to maintain industry standards.
• Stay Ahead of Industry Trends: Monitor emerging technologies, competitor products, and industry trends to identify opportunities for product innovation and differentiation.
• Drive Product Innovation: Regularly publish and maintain competitive analysis reports to inform strategic decision-making and foster product innovation.
• Translate product requirements into actionable user stories and technical specifications.
• Partner with UX/UI designers to create intuitive and user-friendly interfaces.

Qualifications

• Bachelor’s degree in a relevant field is required.
• A Master’s degree in Computer Science, Engineering, or Business Administration is strongly preferred.

• Minimum of 7 years in a Product Management role.
• Experience as a Product Owner, writing PRDs, writing outcome driven user stories, and facilitating backlog refinement. 
• Demonstrated expertise in requirements management, product ideation, and PRD creation.

• Deep understanding of API technologies and SaaS frameworks.
• Hands-on experience in designing, launching, and iterating on developer portals and API products.
• Proficiency with technologies such as REST, GraphQL, JSON, and SOAP.
• Strong ability to collaborate with engineering teams on technical solutions.

• Experience in system architecture and evaluating technical trade-offs.
• Adept at articulating the value and benefits of technical concepts to non-technical audiences.

• Proficiency in creating PRDs and writing outcome-driven user stories.
• Experience facilitating backlog refinement and maintaining a well-prioritized product backlog.
• Ability to serve as the voice of the customer/merchant within a product development scrum team.

• Strong track record of creating and improving workflows, sprint rituals, and team communication to enhance productivity.

• Experience working in compliant environments is a plus.
• Familiarity with standards such as PCI or CCPA is beneficial but not required.

• Background in the payments industry is advantageous but not mandatory.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work 

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • Free instructor-led yoga classes via Zoom
  • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens 
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $150,000 - $180,000/year plus all benefits in our Total Rewards Plan. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.